Purchase Phone-In Buddy Software and a Multi-Tech Voice Modem (Serial)

A software license for Phone-In Buddy and a Multi-Tech Voice Modem (external, serial connection) may be purchased from High Criteria, to allow users to run Phone-In Buddy on a PC supplied by the user. In such cases, the user is responsible for installing the software and the modem on the user supplied PC. The PC to be used with Phone In Buddy must:

• be running Windows 2000 or XP
• have an available serial port to connect to the modem
• have sufficient disk space to hold the recording files (1Gb will hold about 60 hours of recordings).

Phone-In Buddy software license prices relate to the number of supported telephone lines and user definitions. Below, you will find a cross reference table of supported lines and users and the associated prices. Please contact High Criteria at 705-740-0469 if you would like to make a purchase, or email us at sales@highcriteria.com. Purchases may be made with a credit card or with a Purchase Order.

All purchase prices for Phone-In Buddy include an additional license for Transcription Buddy, Recorder Edition, our PC based transcription software, a $49.95 US value.

The purchase price includes ground shipping of the modem.

Once a purchase is complete, your license information will be emailed to you instantly.

Users should note that High Criteria does not recommend more than two voice modems be used on any PC, and if there is a requirement for more than 2 telephone lines for leaving dictation, then a Dialogic voice card should be used, instead of voice modems.

High Criteria has tested the Multi-Tech Serial Modem with Phone-In Buddy and has achieved satisfactory results. For high quality results, voice cards from Dialogic should be used with the system.

If you are using a voice modem with Phone-In Buddy and you receive inconsistent results, please try the following:

1. If you enter digits while you are still listening to a prompt message, you must press the keys slowly, with pause between hitting each key. Otherwise, the second or third digit may be missed by the modem device. This is caused by a peculiarity of the wave modem device. So we suggest that you to hit the keys slowly, with a pause between each key.
2. Some telephone sets do not produce a clear tone when you hit a key. In this case, the modem device will not recognize the signal. In this case some of digit keys work normal but other keys may fail. To check this, define a UserID and password as one-digit value and try all the 10 various digits. This test will help you determine which digits work properly. If you identify problems using this test, we suggest you use another telephone set.

Prices are subject to change. Please verify pricing with High Criteria, prior to placing an order. All quotes are valid for 30 days from the time that they are issued.

Please see the following pages for more information about Phone-In Buddy.

• Overview of Phone-In Buddy Features and Usage.
• Frequently Asked Questions.
• Download Phone-In Buddy no cost Evaluation.

Purchase Options for Phone-In Buddy.

• Purchase Complete Turn-Key Solutions, including PC, Dialogic Card and Software
• Purchase Software and Dialogic Card "Kit"
• Purchase Software and Voice Modem "Kit"
• Purchase Software Only

Please follow this link to the Phone-In Buddy home page.